Privacy Policy

IL Fornaio Ltd is committed to the protection of personal information collected, used and disclosed by us through our services and web sites.

Your personal information

IL Fornaio collects "Personal Information" through the performance of our services and our web sites. This Personal Information includes but is not limited to details such as your name, phone number, date of birth, residential or business address, email address, age range and gender. We also collect Aggregate Information, which is information about the use of our web site, such as pages visited on our web site. The information we collect depends on the services you utilize.

If you do not provide certain information, we may not be able to provide you with all the services you may require.

How we collect your personal information

IL Foranio Ltd collects personal information in a number of ways, including:

• Directly from you, for example when you provide information by phone, application forms, when you submit comments, questions or suggestions or when you use or submit information to us through our websites (eg by email or cookies);
• When you complete Surveys on our web sites which may request demographic information (such as age range, gender, areas of interest, and familiarity with IL Fornaio Ltd or our products and services) and customer feedback.
• When you apply for a job with IL Fornaio Ltd by submitting an application and/or resume on-line. Information submitted for job applications will be used only for the purposes of considering your application for the posted position.
• From third parties we are associated with or our related companies or credit reporting agencies; or
• When legally required to do so.

How we use your personal information

Your personal information may be used in order to:

• verify your identity;
• assist you with the provision of or to subscribe to our products and services;
• administer and manage those products and services, including charging, billing and collecting debts;
• respond to any queries or feedback you may have;
• prevent and detect any misuse of, or fraudulent activities involving our websites;
• research and develop our products and services;
• gain an understanding of your information or obtain your feedback or views about our services in order for us to provide you with a better service.

Your personal information is also collected so we can promote and market our products and services to you or those of our subsidiary, parent company or affiliate company products or services. This is to keep you informed of products, services, and special offers we believe you will find of interest. We may outsource all of these tasks to third parties on a confidential basis. If you do not want to receive promotional materials from us or third parties, please email orders@ilfornaio.co.uk

We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns and understand demographic, customer interest, purchasing and other trends among our users and customers.

Except as disclosed here, IL Fornaio will not sell or disclose information that identifies our users personally or makes it possible for other parties to contact them directly without our users' consent.

When we disclose your personal information

In order to deliver the services you require or for the purposes set out above, IL Fornaio Ltd may disclose your personal information to organisations outside IL Fornaio. Your personal information is disclosed to these organisations only in relation to IL Fornaio services. These organisations may carry out:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.

IL Fornaio takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;

Help us to ensure we hold accurate information

IL Fornaio takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up to date with changes to personal information such as your name, address, contact details by contacting us on orders@ilfornaio.co.uk

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

IL Fornaio reserves the right to charge a fee for searching for, and providing access to, your information.

How to contact us

If you have any questions about our privacy policy or our use of your information, please contact us at orders@ilfornaio.co.uk

Alternatively please write to us:

No.5 Barretts Green Road,
Park Royal, London
NW10 6AE

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